Booking Terms & Conditions

Brailsford Mill Terms and Conditions

1. Contract;

The hiring contract will be between you the Hirer and the Owner of the property for which

the booking is made and shall be deemed to be made subject to these Conditions of Hire

and governed by English Law. The Contract of Hire is not effective until the owner

dispatches to the Hirer written confirmation of the booking. The contract is for the hire of

the property for holiday purposes only.

2. Reservations;

To reserve the property the client should complete and sign the booking form, return it

together with payment of the non-refundable deposit, 30% of total cost, within 7 days

unless agreed prior. On receipt of this the owner will forward a formal confirmation.

Reservations made within 8 weeks of the start of the rental period require full payment at

the time of booking including the security deposit.

3. Balance Payment;

The balance of the total holiday cost is payable 8 weeks prior to arrival. If the balance

payment is not received, the owner reserves the right to give notice in writing that the

reservation is cancelled.

4. Security Deposit;

The Security deposit should be paid at the time of balance payment at the rate agreed at

time of booking. Security deposits will be refunded within 21 days of departure providing

everything is left in order and no breakages discovered. All damages and breakages are

the legal responsibility of you, the Hirer, and should be notified to the Owner before the

end of your holiday. The cost of damage or breakages shall be payable from the security

deposit. Normally, minor damage or breakages will not be charged but in circumstances

where extra cleaning is required or there has been breakage or damage beyond what is

reasonably to be expected, the Owner reserve’s the right to charge for any additional costs

incurred as a consequence.

5. Client Cancellations;

Subject to point 3, in the event of a cancellation any monies paid will be non refundable

UNLESS the property can be relet to the same value, any losses will be taken from money

already paid by the client. The client is advised to arrange comprehensive travel insurance

(including cancellation cover), baggage, personal belongings and public liability etc, as

these things are not covered by the owners insurance policy.

6. Owners Cancellations;

The owner may in exceptional circumstances be required to cancel the booking in which

case a full refund of all monies paid will be made to the client. No compensation will be

given if this occurs.

7. Rental Periods;

The rental periods commence from: Friday/Monday 4pm – 10.30am and Friday/Sunday

4pm – 4.30pm. Any different arrangements will be given in writing to the customer.

8. Care of Property;

You are responsible for the property and are expected to take all reasonable care of its

furniture, fittings and effects, in or on the property. You must leave them in the same state

of repair, and in the same clean and tidy condition at the end of the rental period as at the

beginning. You must not use the properties for any dangerous, offensive, noxious, noisy,

immoral activities or carry on with any act that may be a nuisance or annoyance to the

owner or other neighbouring properties. We request noise to be kept to a minimum

between the hours of 10pm and 7am. All night parties are not permitted.

9. Liability;

The owner shall not be liable to the client for any temporary defect or stoppage of public

services to the property, nor in respect of any equipment, machinery or appliances in the

property or garden. Nor for any loss, damage, or injury, which is the result of any adverse

weather conditions, riot, war, strikes or other matters beyond the control of the owner. The

owner is also not liable for any loss, damage or inconvenience caused to or suffered by

the client if the property shall be destroyed or substantially damaged before the start of the

rental period. In such an event the owner shall give notification to the client within 7 days

and refund the client all sums previously paid in respect of the rental period.

10. Occupancy;

Under no circumstances may more than the maximum number of persons stated on the

web site occupy the property. We reserve the right to refuse admittance if this condition is

not observed. Any persons other than members of your party must not use the facilities at

Brailsford Mill, unless prior written consent has been obtained by us. To exceed the

maximum number of persons in the property overloads the facilities available which are

not designed or capable of supporting additional usage, and can lead to extensive and

expensive damage. As such any over occupancy is considered to be a serious

infringement of the Terms and Conditions and can result in an immediate requirement to

vacate the premises, with no refund of monies due, and possible further charges in the

event of damage to the facilities caused by excess usage.

11. General Conditions;

Under no circumstances shall the owner’s liability to the client exceed the amount paid to

the client for the rental period.

The client will not remove any of the contents from the property or make any addition or

alteration to the property.

The owner shall have no liability for personal injury or death. No liability is accepted by the

owner in respect of damage to or loss of personal property of the client.

The client is responsible for insuring their own contents and personal effects kept at the


The owner reserves the right to refuse hand over of the property to the client or repossess

the property if the owner reasonably believes damage has been caused or is likely to be

caused to the property by the client. These circumstances will be treated as a cancellation

by the client, no refund of monies paid will be made and the owner accepts no liability

towards further costs incurred by the client.

12. Well behaved pets are allowed in the property – a maximum of 2 per break at a cost of £22

per dog. Pets shall not be left alone unattended in the property at any time.

Candles of any type are not permitted. Candle related fires invalidate the insurance, and

the client would assume responsibility for any damage.

Smoking is not allowed inside the property. Smoking related fires invalidate the insurance,

and the client would assume responsibility for any damage.

It is recommended that the client takes out their own holiday insurance to cover their own

belongings and accidental damage to third party property. On request, details of holiday

insurance companies can be given.

13. The property is not suitable for all night parties, inside or out. By causing noise and

nuisance to neighbours and or wildlife we reserve the right to terminate your stay.

The property has ponds and uneven ground on site. Some surfaces can become slippery

and care must be taken. Children must be supervised at all times inside and outside the


Please note that the information available on this web site may be incomplete, out of date

or incorrect. It is therefore essential that you verify all such information with us before

taking any action in reliance upon it.

Any vehicle parked on site or any third party making use of the property during the period

during your reservation is left at the property entirely at the risk of the owner.


In the event of any dispute between parties it shall be governed by the jurisdiction of the

English courts only and any actions shall be heard in the court for the area in which the

property is located unless otherwise agreed between the parties. However, it is hereby

agreed and declared that all reasonable endeavours will be used to resolve the dispute

arising between you and the owner without immediate recourse to litigation.

(Updated October 2019)