FAQ’s

FAQ’s About Bookings & Cancellations

Q: Can we come for a short break?

A: Yes! We only do weekend breaks. Friday to Sunday and Friday to Monday. If you want a little longer, please get in touch.

Q: We would like to view prior to booking?

A: Please contact us, generally this would have to be mid week as weekends are busy with guests.

Q: When will I receive confirmation of my booking?

A: Once a booking has been placed online you will receive email confirmation. If you require this in writing please let us know.

Q: When is my deposit & balance due?

A: We hold a booking made via our website for 7 days, within this time a deposit payment should be made. Balances are due 8 weeks or more prior to arrival.

Q: What is the security deposit?

A: The security deposit is in place to cover any damage caused during your stay. A security deposit is refunded within 21 days prior to departure.

Q: Whats included in the price?

A: Sole hire of Brailsford Mill, use of the extensive grounds, bed linen, tea towels and cleaning products. We don’t provide hand/bath towels.

Q: Do you include holiday insurance in the price?

A: Holiday insurance is not included. This should be provided by yourselves to cover cancellation, loss and damage of your property and loss and damage of our property also.

Q: Where can I find booking conditions?

A: The booking conditions can be found under the Terms and Conditions on our website and prior to booking.

Q: Can I cancel my booking?

A: Please see the Terms and Conditions page for full details.

 

FAQ’s About Brailsford Mill

Q: What are arrival & departure times?

A: Arrival time on Friday is 4pm. Departure time on Sunday is 4:30pm and on a Monday its 10:30am.

Q: Where can I collect the keys?

A: The keys are kept in a key safe on arrival. Arrival details are sent out 1-2 weeks before arrival.

Q: How many car parking spaces are there?

A: We have ample parking for up to 10 cars.

Q: Is your property suitable for wheelchairs?

A: The nature of the property makes it difficult. Please contact us to discuss if we can provide the right accommodation for wheelchair users.

Q: Is the property suitable for children?

A: Brailsford Mill is great for children, although we ask adults to supervise them outdoors.

Q: Is there any infant equipment?

A: Yes, there are 2 cots and 2 highchairs at the Mill.

Q: Do you allow pets?

We allow 2 well behaved dogs, we charge a small fee of £22 per pet.

Q: Can we have extra people than the 22 capacity?

A: We cannot allow above the maximum capacity. This is for insurance and safety reasons.

Q: Do you have central heating?

A: The Mill is fully central heated by a gas boiler. There are also auxiliary heat pumps for additonal heating in the kitchen and lounge.

Q: How big is the dining table?

A: The table can seat up to 22 guests. There is an additional table which fits on the end for extra space.

Q: Is the kitchen fully equipped for large groups?

A: The kitchen is comprehensively equipped for large groups. Plenty of crockery, pots, pans, cafetieres and pyrex etc.

Q: Do you provide towels?

A: We don’t provide bath or hand towels. Please bring your own!

Q: Do you have Wi-Fi?

A: Wi-Fi is provided throughout the property, although speed cannot be guaranteed.

Q: Can we hire outside caterers?

A: Yes, we can provide you with a list of outside caterers who have been used and recommended.

Q: Are we allowed to set fireworks off?

A: Unfortunately due to farm animals and horses being within close proximity, fireworks are not permitted.

Q: Can we fish in the ponds?

A: Fishing is not permitted but there are ponds locally where a permit can be purchased for day fishing.

 

FAQ’s for Parties & Functions

Q: Do you allow hen/stag groups?

A: We welcome relaxed Hen and Stag groups. All night parties are not permitted.

Q: I would like my Wedding Reception at Brailsford Mill…

A: We can’t allow wedding receptions due to the logistics of the property and the impact on the neighbours.

 

FAQ’s About the Surrounding Area

Q: Where is the closest hospital?

A: The nearest hospital is Derby Royal.

Q: Where is the closest airport, bus station and train station?

A: The closest airport is East Midlands, bus station is Ashbourne or Derby and the nearest train station is Derby.

Q: Are there any pubs locally?

A: There are two local pubs. The Rose and Crown in Brailsford village and The Yew Tree in Ednaston. Both are a 15 minute walk and both do food.