FAQ’s About Bookings & Cancellations
Q: Can we come for a short break?
A: Yes! We only do weekend breaks. Friday to Sunday and Friday to Monday. If you want a little longer, please get in touch.
Q: We would like to view prior to booking?
A: Please contact us, generally this would have to be mid week as weekends are busy with guests.
Q: When will I receive confirmation of my booking?
A: Once a booking has been placed online you will receive email confirmation. If you require this in writing please let us know.
Q: When is my deposit & balance due?
A: We hold a booking made via our website for 7 days, within this time a deposit payment should be made. Balances are due 8 weeks or more prior to arrival.
Q: What is the security deposit?
A: The security deposit is in place to cover any damage caused during your stay. A security deposit is refunded within 21 days prior to departure.
Q: Whats included in the price?
A: Sole hire of Brailsford Mill, use of the extensive grounds, bed linen, tea towels and cleaning products. We don’t provide hand/bath towels.
Q: Do you include holiday insurance in the price?
A: Holiday insurance is not included. This should be provided by yourselves to cover cancellation, loss and damage of your property and loss and damage of our property also.
Q: Where can I find booking conditions?
A: The booking conditions can be found under the Terms and Conditions on our website and prior to booking.
Q: Can I cancel my booking?
A: Please see the Terms and Conditions page for full details.
FAQ’s About Brailsford Mill
Q: What are arrival & departure times?
A: Arrival time on Friday is 4pm. Departure time on Sunday is 4:30pm and on a Monday its 10:30am.
Q: Where can I collect the keys?
A: The keys are kept in a key safe on arrival. Arrival details are sent out 1-2 weeks before arrival.
Q: How many car parking spaces are there?
A: We have ample parking for up to 10 cars.
Q: Is your property suitable for wheelchairs?
A: The nature of the property makes it difficult. Please contact us to discuss if we can provide the right accommodation for wheelchair users.
Q: Is the property suitable for children?
A: Brailsford Mill is great for children, although we ask adults to supervise them outdoors.
Q: Is there any infant equipment?
A: Yes, there are 2 cots and 2 highchairs at the Mill.
Q: Do you allow pets?
We allow 2 well behaved dogs, we charge a small fee of £22 per pet.
Q: Can we have extra people than the 22 capacity?
A: We cannot allow above the maximum capacity. This is for insurance and safety reasons.
Q: Do you have central heating?
A: The Mill is fully central heated by a gas boiler. There are also auxiliary heat pumps for additonal heating in the kitchen and lounge.
Q: How big is the dining table?
A: The table can seat up to 22 guests. There is an additional table which fits on the end for extra space.
Q: Is the kitchen fully equipped for large groups?
A: The kitchen is comprehensively equipped for large groups. Plenty of crockery, pots, pans, cafetieres and pyrex etc.
Q: Do you provide towels?
A: We don’t provide bath or hand towels. Please bring your own!
Q: Do you have Wi-Fi?
A: Wi-Fi is provided throughout the property, although speed cannot be guaranteed.
Q: Can we hire outside caterers?
A: Yes, we can provide you with a list of outside caterers who have been used and recommended.
Q: Are we allowed to set fireworks off?
A: Unfortunately due to farm animals and horses being within close proximity, fireworks are not permitted.
Q: Can we fish in the ponds?
A: Fishing is not permitted but there are ponds locally where a permit can be purchased for day fishing.
FAQ’s for Parties & Functions
Q: Do you allow hen/stag groups?
A: We welcome relaxed Hen and Stag groups. All night parties are not permitted.
Q: I would like my Wedding Reception at Brailsford Mill…
FAQ’s About the Surrounding Area
Q: Where is the closest hospital?
A: The nearest hospital is Derby Royal.
Q: Where is the closest airport, bus station and train station?
Q: Are there any pubs locally?